Shipping policy

At Scent Hub, we are committed to delivering your favorite fragrances quickly and securely. Our shipping policy is designed to offer you flexible options and transparent information about delivery times and costs. Below, you’ll find everything you need to know about our handling process, shipping methods, delivery times, and associated costs.

Handling Time

Your order is important to us, and we aim to process it promptly. Our handling time ranges from 1 to 3 business days. During this period, we carefully process your order, package it securely, and prepare it for shipment. Please note that handling time does not include weekends or public holidays.

Delivery Time

We offer two convenient shipping options within the United States to meet your delivery needs:

  • Standard U.S. Shipping (4-7 Business Days)
    Orders shipped via our standard shipping method will typically arrive within 4-7 business days. We use trusted carriers such as UPS, FedEx, and the U.S. Postal Service to ensure your package reaches you safely. While most packages arrive within the estimated timeframe, please note that this service is not guaranteed, especially during peak seasons or unforeseen delays.
  • Express U.S. Shipping (2-3 Business Days Guaranteed)
    Need your order faster? Choose our express shipping option, which guarantees delivery within 2-3 business days, excluding weekends. This expedited service ensures your package arrives promptly and is perfect for last-minute gifts or urgent needs. Please be aware that express shipping is not available for delivery to P.O. Boxes. The cost for this service starts at $13.95, depending on the weight of your shipment.

Cost of Delivery

We offer competitive and straightforward shipping rates to make your shopping experience enjoyable:

  • Free Standard Shipping: Enjoy free standard shipping on all U.S. orders over $35.00. The total amount is calculated after any promotions, coupons, or gift wrap charges are applied. This is our way of saying thank you for choosing Scent Hub!
  • Standard Shipping Fee: For orders under $35.00, a flat shipping fee of $5.95 will be applied at checkout. This affordable rate ensures that even smaller orders can be shipped promptly and securely.

Additional Information

  • Tracking Your Order: Once your order has been shipped, you will receive an email with tracking information, allowing you to monitor your package’s journey to your doorstep in real time.
  • Delivery Delays: While we strive to meet our estimated delivery times, delays can occur due to factors beyond our control, such as weather disruptions or carrier issues. We appreciate your patience and understanding in these circumstances.
  • Special Requests: If you have specific shipping needs or questions, please contact our customer service team, and we will do our best to accommodate your request.

We are dedicated to providing a seamless shipping experience, and your satisfaction is our priority. For any further questions, feel free to reach out to our customer service team at Help@myscenthub.com.