Find quick answers to common questions about our products, shipping, returns, and more.
Frequently Asked Questions
Find quick answers to common questions about our products, shipping, returns, and more.
Product Information & Details
What ingredients are used in your fragrances?
Our fragrances are made with 100% natural ingredients, ensuring high-quality, clean scents that are vegan and cruelty-free. We use premium essential oils and natural extracts to create long-lasting, authentic fragrances.
Are your products vegan and cruelty-free?
Yes, all of our products are 100% vegan and cruelty-free. We never test on animals or use animal-derived ingredients, so you can feel good about every scent you wear.
How long do your roll-on oils last?
Our roll-on oils are designed to be long-lasting, typically lasting 6-8 hours on the skin, depending on individual skin type and application method. For a stronger scent, we recommend applying to pulse points like the wrists, neck, and behind the ears.
Can I layer different scents together?
Absolutely! Our fragrances are crafted to be versatile, allowing you to mix and match to create a scent that’s uniquely yours. Layer lighter scents with deeper, more intense fragrances for a custom experience.
Shipping Information
Where do you ship?
Currently, we ship throughout the USA. We are working on expanding our shipping options to international locations in the near future!
How much does shipping cost?
Standard shipping is $5.95, and we offer free shipping on orders over $35. Shipping costs will be calculated at checkout based on your order total.
How long will it take to receive my order?
Orders typically arrive within 4-7 business days. Please note that processing time is not included in this timeframe, and holidays or peak seasons may cause slight delays.
Can I expedite my shipping?
Yes, we offer express 2-3 day shipping at an additional cost. You can choose this option at checkout to receive your order faster. We’re committed to getting your order to you as quickly as possible!
How can I track my order?
Once your order is shipped, you’ll receive an email with tracking information. You can click the link provided to track your package and stay updated on its delivery status.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately. We’ll do our best to update the address before the order is shipped, but changes cannot be guaranteed once processing begins.
Returns & Refunds
Do you accept returns?
Due to the nature of our products, we do not accept returns or refunds. However, your satisfaction is our top priority. If there’s an issue with your order, please contact us, and we’ll work to resolve it promptly.
What should I do if I receive a damaged or incorrect product?
If your product arrives damaged or incorrect, please contact us within 48 hours of delivery. Provide photos of the item and packaging, and we will arrange a replacement or resolve the issue accordingly.
Can I cancel or modify my order after it’s been placed?
Orders cannot be modified once they have been processed. If you need to cancel an order, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.
My package shows delivered, but I haven’t received it. What should I do?
If your package shows as delivered but you haven’t received it, check with neighbors or your local post office first. If it’s still missing, contact us, and we will help you investigate.
Why don’t you accept returns or refunds?
As a fragrance company, we cannot accept returns due to hygiene and safety concerns. However, we are dedicated to ensuring you have a great experience with our products. Please reach out to us if you encounter any issues or you are not fully satisfied with our scent!
Still Have Questions?
If you didn’t find the answers you were looking for, don’t worry—we’re here to help! Your satisfaction is our top priority, and we’re always happy to assist with any additional questions or concerns.
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