Refund policy

At Scent Hub, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return any unopened merchandise in its original condition within 30 days of receipt. Please read our detailed policy below to ensure a smooth and efficient return process.

Eligibility for Returns and Refunds

To be eligible for a full refund (excluding shipping charges), please ensure that the following conditions are met:

  • Unopened Merchandise: The product must be unopened and in its original packaging, including all tags and packing slips.
  • Non-Refundable Shipping Costs: Shipping costs incurred for returning the product are non-refundable. This also applies to undelivered, unclaimed, or returned packages unless the error was made on our part.
  • Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery to our facility.

How to Return Your Product

To process your return efficiently, please include the following information with your return package:

  • Full name and address
  • Phone number
  • Email address
  • Packing slip
  • Original Order Confirmation Number
  • Reason for returning the merchandise

Return Address

MyScentHub.com
RETURNS DEPARTMENT
45339 Remington Ct
Canton, MI 48188

Please ensure that all returns are shipped back to us using a trackable courier service such as UPS, FedEx, or USPS Delivery Confirmation. Any package not received by Scent Hub without tracking information will be the sole responsibility of the shipper.

Processing Time

Please allow up to 14 business days for us to process your return or exchange once received. You will be notified via email once your return has been processed. Refunds will be credited back to the original payment method used during purchase.

Undeliverable, Unclaimed, or Refused Packages

If your package is returned to us marked as "refused," "unclaimed," or "undeliverable," and you wish to have it re-shipped, a re-shipping fee of $5.95 will apply.

Need Assistance?

For any questions or assistance with your return, please contact our customer support team at Help@myscenthub.com. We’re here to help and ensure your experience with Scent Hub is nothing short of exceptional.

Thank you for choosing Scent Hub. We appreciate your understanding and support as we work to provide you with the best fragrance experience possible!