Once your order has been shipped, you’ll receive a confirmation email with your tracking number. Click the link provided to track your package in real-time. If you haven’t received your tracking information, please check your spam folder or contact us for assistance.
How long will it take to receive my order?
We deliver across the USA, and your order will typically arrive within 5-7 business days from the shipping date. Please note that weekends and holidays may affect delivery times.
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us. We’ll do our best to update your address before the order is shipped, but changes cannot be guaranteed once the package is in transit.
What if my order is delayed?
If your order is taking longer than expected, please check your tracking link for the latest updates. Shipping delays can occasionally occur due to weather conditions, holidays, or other unforeseen circumstances. If you need further assistance, don’t hesitate to reach out to us.
Do you offer returns or refunds?
Due to the nature of our products, we do not accept returns or refunds. However, your satisfaction is our top priority. If you experience any issues with your order, please contact us, and we will work to resolve the problem promptly.
My package arrived damaged. What should I do?
We’re sorry to hear that! If your package arrived damaged, please contact us within 48 hours of receiving your order. Provide photos of the damaged items and packaging, and our team will assist you in resolving the issue.
What happens if I don’t receive my package?
If your package shows as delivered but you haven’t received it, please check with neighbors or your local post office first. If you still can’t locate your package, contact us, and we will investigate the issue to help you find your order.